TTEC Holdings, Inc., a leading digital global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world's most iconic and disruptive brands, will be showcasing Associate Assist and other innovative technology solutions for AI-enhanced training, omnichannel interactions and journey orchestration during Customer Contact Week, June 24-27, in Las Vegas. TTEC creates employee experiences that increase engagement and designs, builds and operates customer experiences that deliver results. TTEC uses Intelligent Virtual Assistants (IVAs) to empower employees and deliver seamless service experiences that enable hyper personalization, increase response time and improve accuracy. Associate Assist augments associates by monitoring conversations between associates and customers and scanning through data to deliver the suggested next best action or response to the associate, in real-time. In addition, the solution establishes a closed loop, AI-enhanced, self-training knowledge base that is used not only to train new associates but also improve associate accuracy, efficiency and consistency.

We live in a dynamic world in which the most rapidly changing element is the rate of change itself. At the last count, human beings were generating 2.5 quintillion bytes of data daily. In fact, of all the data ever generated in traceable human history, 90 per cent was generated in last two years alone. The above statistics are representative of the underlying avalanche of emerging technologies and solutions that generate this data through the activities of their combined users. These users are being overwhelmed by the increasing number of new platforms and applications they must deal with to conduct their day-to-day business.